06Service
Store Audits
A store audit is an independent third-party visit that assesses how far the quality, operating standards and company procedures a brand sets for its stores are applied on the shop floor, reported in measurable, comparable and actionable form.
What does a store audit assess?
We carry out independent third-party store audits so that the quality, operating standards and company procedures a brand sets for its stores are applied effectively on the floor.
Our audits give a full assessment against the brand's own criteria, from the store's physical condition and operating processes to product and visual standards and staff practice.
Audit scope
- General physical condition of the store
- Visual merchandising and compliance with brand standards
- Product placement and display standards
- Price labels and product information
- Cleanliness and housekeeping standards
- Stockroom and stock areas
- Compliance with operating procedures
- Customer welcome and service standards
- Staff dress and brand representation standards
- Basic occupational health and safety checks
- Emergency and security requirements
- Compliance with brand-specific checklists and procedures
How are results reported?
With standardised checklists, experienced auditors and objective reporting, we assess how well store practice matches brand standards and show the gaps and the areas to improve.
Results come as measurable, comparable and actionable reports, so brands can track their store operations effectively and keep improving them.
Store audits: common questions
- Can we use our own checklist?
Yes. Audits follow the criteria the brand sets; compliance with brand-specific checklists and procedures is part of the scope.